These Terms & Conditions apply to all workshops, classes, day retreats, residential retreats, online experiences, gift vouchers and services provided by My Holistic Bliss LTD, operated by Debbie Jenkins.
By making a booking with My Holistic Bliss LTD, you confirm that you have read, understood and agree to these Terms & Conditions.
1. About Us
These Terms & Conditions apply to all workshops, classes, day retreats, residential retreats, online experiences, gift vouchers and services provided by My Holistic Bliss LTD, operated by Debbie Jenkins. If you have any questions regarding these Terms & Conditions or your booking, please contact: My Holistic Bliss LTD
Bookings can be made directly through the My Holistic Bliss LTD website or via an approved third-party booking platform where applicable. A booking is confirmed once payment (or the applicable deposit) has been received and accepted by My Holistic Bliss LTD. It is your responsibility to ensure all information provided at the time of booking is accurate, including your contact details, emergency contact details and any relevant medical, accessibility or dietary information. Prices may change at any time but this will not affect confirmed bookings.
3. Payments
Workshops – A Little Pause
Payment is required in full at the time of booking.
Day Retreats – A Day
Payment is required in full unless otherwise stated.
UK Residential Retreats – Time Away
A non-refundable deposit of 30% secures your booking. The remaining balance must be paid in full no later than six (6) weeks before the retreat start date.
Ibiza Retreats
A non-refundable deposit of 30% secures your booking. The remaining balance may be paid by instalments where agreed and must be paid in full no later than eight (8) weeks before the retreat start date. Failure to pay the remaining balance by the due date may result in your booking being cancelled and your deposit forfeited.
4. Cancellation by You
Workshops (A Little Pause)
If you are unable to attend, you may request one transfer to a future workshop provided you notify My Holistic Bliss LTD at least 14 days before the event. Transfers are subject to availability. Requests received within 14 days of the workshop are non-refundable and non-transferable unless your place can be filled.
Day Retreats (A Day)
If you cancel more than 28 days before the retreat, you may choose either: a full refund, or one transfer to another available retreat date. Transfers are subject to availability. Cancellations made within 28 days are non-refundable unless your place can be resold.
UK Residential Retreats (Time Away)
The 30% booking deposit is non-refundable. Any payments made before the final balance due date (six weeks before the retreat) are refundable, excluding the deposit. Once within six weeks of the retreat start date, all monies paid become non-refundable.
Ibiza Retreats
The 30% booking deposit is non-refundable. Payments made before the final balance due date (eight weeks before the retreat) are refundable, excluding the deposit. Within eight weeks of the retreat start date all monies paid become non-refundable.
5. Cancellation by My Holistic Bliss LTD
Occasionally an experience may need to be cancelled, postponed or rescheduled due to unforeseen circumstances, illness, venue issues or insufficient bookings. Where possible you will be offered: a transfer to a rescheduled date; credit towards another My Holistic Bliss LTD experience; or an alternative experience where appropriate. My Holistic Bliss LTD cannot accept responsibility for travel, accommodation or other costs booked independently.
6. Changes to an Experience
Occasionally it may be necessary to make reasonable changes to an experience, including venues, accommodation, teachers, facilitators, activities, schedules or timings. Any changes will always be made with the intention of maintaining the quality and overall spirit of the experience and will not normally entitle guests to a refund.
7. Force Majeure
My Holistic Bliss LTD cannot be held responsible for cancellations or changes caused by circumstances beyond our reasonable control, including but not limited to severe weather, flooding, fire, government restrictions, pandemics, venue closures, transport disruption or illness. Where possible, guests will be offered an alternative date, transfer or credit. Refunds will only be issued where stated elsewhere within these Terms & Conditions.
8. Gift Vouchers
Gift vouchers are valid for 12 months from the date of purchase. Gift vouchers purchased for a monetary value may be redeemed against any eligible My Holistic Bliss LTD workshop, retreat or experience. Gift vouchers purchased for a specific event may be transferred to another suitable event provided cancellation is requested within the relevant cancellation period. Gift vouchers are strictly non-refundable, cannot be exchanged for cash and remain subject to these Terms & Conditions.
9. Travel & Insurance
Guests are responsible for arranging their own travel to and from My Holistic Bliss LTD experiences unless otherwise stated. For UK and overseas residential retreats, comprehensive travel insurance is strongly recommended. Your policy should include cancellation cover, medical expenses and cover for personal belongings where appropriate. My Holistic Bliss LTD cannot accept responsibility for travel disruption, missed transport connections or additional costs incurred due to circumstances outside of our control.
10. Health, Medical Information & Pregnancy
Guests are responsible for ensuring an experience is suitable for them. Before attending, you will be asked to complete a pre-experience questionnaire detailing any relevant: medical conditions, injuries, allergies, medications, dietary requirements, accessibility requirements. You are responsible for informing My Holistic Bliss LTD of any changes before attending. If you are pregnant, please contact Debbie before booking. Guests who are under twelve weeks pregnant should seek advice from their healthcare professional before attending. Certain sound experiences may not be suitable for people with epilepsy, fitted pacemakers or other medical conditions. If you are unsure whether an experience is suitable, please contact Debbie before booking.
11. Participation
All activities are entirely optional. Everything shared during workshops and retreats is offered as guidance only. Guests are responsible for listening to their own body and participating only in activities that feel suitable for them. If an activity becomes uncomfortable or unsuitable, you should stop immediately. Participation is entirely at your own risk.
12. Food & Dietary Requirements
Please inform My Holistic Bliss LTD of any allergies or dietary requirements before attending. Whilst every effort will be made to accommodate dietary requirements, this cannot always be guaranteed where food is supplied by third-party caterers or venues.
13. Accommodation
Unless otherwise stated, accommodation on residential retreats is offered on a shared same-sex basis in twin or triple rooms. Guests booking shared accommodation may be allocated a room with another guest they have not previously met. Private rooms are available on selected retreats, subject to availability and an additional supplement. Room allocations are made by My Holistic Bliss LTD. Whilst every effort will be made to accommodate preferences, these cannot be guaranteed. If a guest chooses not to share their allocated room, this will not entitle them to a refund or complimentary room upgrade.
14. Photography & Video
Photography and short video clips may be taken during experiences for promotional and marketing purposes. Guests are asked their preferences before the event, and these preferences will always be respected. If you choose to opt out, every reasonable effort will be made to avoid capturing identifiable images of you.
15. Minimum Numbers
All workshops and retreats require minimum booking numbers to remain financially viable. If minimum numbers are not reached, My Holistic Bliss LTD reserves the right to cancel or reschedule the experience. Guests will be offered an alternative date, transfer or credit where appropriate.
16. Arrival Times
Please arrive at the time stated in your booking confirmation. Late arrivals may not be admitted where this would disrupt the experience or other guests. There are some instances where a venue is not available until an allocated time, please don not arrive earlier than stated on your pre retreat information or be aware you will be unable to enter then venue until time stated on pre experience information, this is to allow for other experiences prior to the one you have booked and ensure suitable time for your experience to be set up.
17. Behaviour
My Holistic Bliss LTD is committed to creating a welcoming, safe and respectful environment. Guests are expected to treat fellow guests, facilitators and venue staff with kindness and respect. Any guest whose behaviour is abusive, threatening, disruptive, discriminatory, intoxicated or negatively impacts the experience of others may be asked to leave immediately. No refund will be issued. My Holistic Bliss LTD reserves the right to refuse future bookings from guests whose previous behaviour has been considered inappropriate or disruptive.
18. Personal Belongings
Guests remain responsible for their own personal belongings throughout the experience. My Holistic Bliss LTD accepts no responsibility for loss, theft or damage to personal property.
19. Age Restrictions
Most My Holistic Bliss LTD experiences are intended for adults aged 18 years and over. Guests aged 14–17 may attend selected experiences at Debbie's discretion when accompanied by a responsible adult. Advance notice is required to ensure it is suitable for a minor to attend.
20. Accessibility
My Holistic Bliss LTD welcomes guests of all abilities wherever reasonably possible. Please contact Debbie before booking if you have accessibility requirements so reasonable adjustments can be discussed.
21. Liability
Nothing within these Terms & Conditions excludes or limits liability where it cannot legally be excluded under the laws of England and Wales. Guests are responsible for ensuring activities are suitable for them and for participating within their own capabilities.
22. Intellectual Property
All written materials, meditations, recordings, photographs, branding, logos, course materials and website content remain the intellectual property of My Holistic Bliss LTD. They may not be copied, reproduced, distributed or used without prior written permission.
23. Complaints
My Holistic Bliss LTD is committed to providing the highest possible experience for every guest. If something isn't quite right during your experience, please let Debbie know as soon as possible so every opportunity can be given to resolve the matter at the time. If you wish to make a formal complaint following your experience, please email debbie@myholisticbliss.com within 14 days. Every complaint will be acknowledged and responded to as promptly as possible.
24. Privacy
Personal information is collected and processed in accordance with the My Holistic Bliss LTD Privacy Policy.
25. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
26. My Holistic Bliss Values
Everything we do is built around creating spaces where people feel welcome, supported and able to take a genuine pause from everyday life. We ask every guest to help us create that environment by treating others with kindness, patience and respect. We believe wellbeing should feel welcoming, inclusive and free from judgement. Whether you're joining us for a couple of hours or a week away, you're encouraged to arrive exactly as you are. Our hope is that you leave feeling calmer, lighter and more connected to yourself than when you arrived.
Thank you for choosing My Holistic Bliss LTD.
I look forward to welcoming you and helping you Press Pause. Unwind. Come Alive.
